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Passfolio’s Commitment to You Now and Always

Hello everyone from the Passfolio community,

I want to update you on how the Passfolio team fulfills our commitment to you now, during the COVID-19 global pandemic, and always. Let me start with our commitment to you - Passfolio, through its fully-owned subsidiary Passfolio Securities, United States SEC registered broker dealer, member of FINRA3, strives to democratize investment opportunities and provide you fast, easy, and secure1 access to the United States Stock Market.


COVID-19 is unfortunately proving deadly and massively disruptive on a global scale so we know the least we can do is ensure you don’t worry about the continuity of the Passfolio service2. You rely on us for your financial needs and our entire team is ready to support you through the pandemic. Our phenomenal customer support team is always available to help you with any questions or problems. If you need them you can reach them anytime at support@passfolioapp.com.


On continuity of our service what you should know is:


First, we have a business continuity plan which you can read about here. The important thing to know is that our business continuity plan addresses data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counterparty impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business. 


Second, Passfolio Securities is a Member of SIPC which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.


Third, nothing is more important than the health and safety of our team and community so starting early March we implemented a full work from home policy to ensure everyone’s safety. Luckily this was not a big change for us because since our founding we have been a globally decentralized team. We currently have team members on four continents and already were a remote-first team so this change had very little impact on our work routine.


If you have any additional questions about our commitment to you or our business continuity plan please contact us anytime at hello@passfolioapp.com.


Thank you for being a valued client and trusting Passfolio to provide you financial services. I look forward to meeting you at a community event once this pandemic is over - we will get through this together.


Sincerely,

David Gobaud

Founder & CEO


*Passfolio is the brand name of Panchain, Inc. Passfolio Securities LLC and Passfolio Financial LLC are fully-owned subsidiaries of Panchain, Inc.


1. Passfolio strives to implement industry standard security measures. Please see https://passfolioapp.com/security for more info.


2. Please see Passfolio’s Business Continuity Planning Disclosure.


3. Find Passfolio on FINRA BrokerCheck.


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